Shipping & Company Information

Company Details

4x4 Factory (Pty) Ltd is a registered company in South Africa.

• Registration #: 2021/4452261/07
• VAT #: 4470303845

Our registered address appears on your invoice, but as we are an online-only store, we do not physically trade from that address. All orders are currently processed and shipped from Hermanus, Western Cape, South Africa.

Shipping Information

General

We're a small business and truly appreciate your support as we continue to grow. We aim to get your lights and accessories to your door as quickly and efficiently as possible.

We mainly ship with The Courier Guy, thanks to their consistently good service, though we may occasionally use PostNet or another courier if needed.

As we're currently online-only, we don't offer collection/pickup. We're also based in an "outlying area" for courier purposes, which adds roughly 1 day to shipping times. We hope to open a fixed retail space in a major city in the future.

Every product page shows IN STOCK or BACKORDER status, along with current stock levels — this is updated regularly and reflects real availability.

In-Stock Items

• "IN STOCK" means the item is on our shelf and ready to ship. The exact quantity available is shown next to the price (e.g. "1 available").
• Stock levels change daily — an item can go from in stock to backorder within minutes, so check back if you're planning a purchase.
• In-stock items ship within 1 business day of payment being received.
• Major metro areas: expect delivery 1–2 days after shipping (e.g. shipped Tuesday, delivered Wednesday/Thursday).
• Outlying areas / Northern regions (Gauteng, Limpopo, North West, KZN, Mpumalanga): expect 2–4 days.

Once your order ships, you'll receive an email with tracking details. Transit times are managed by the courier and outside our control — if there's a delay in transit, it's usually fastest to follow up with the courier directly, though we're happy to assist where we can.

Backordered Items

• Please allow an estimated 2 weeks for backordered items to be imported and delivered.
• This timeline starts from the date we receive payment, not the date the order is placed (same date if paid immediately).
• Backordered items are mainly imported from Australia via DHL. Delays beyond our control (e.g. customs, global events) may occur — we'll keep you informed if this happens.
• In rare cases, the manufacturer may also be out of stock on a backordered item, which can add about 1 extra week. This is uncommon, but we'll notify you if it applies to your order.
• Once the item arrives in South Africa, we ship it to you via our regular courier, and you'll receive tracking details by email.

Exchanges

• Backordered items cannot be exchanged once ordered — please double-check you're ordering the correct item. Since backordered stock is sourced specifically for your order, we have no other use for it if it's incorrect. Fast-moving/standard items may be reviewed case by case, but special-order items will not be exchanged.
• In-stock items: exchanges carry a 10% handling fee, provided the item and all packaging/components are returned in new, unused condition.
• Backordered items (exception cases): if the item is a fast-moving stock item, we may allow an exchange under the same conditions, but with a 20% handling fee.
• The customer is responsible for courier costs to return the item to us for inspection before any exchange is processed.

Headlight Globes

Please remove the bulb from your vehicle and physically check what type it is before ordering — don't rely on assumptions based on vehicle model alone. We cannot exchange bulbs ordered incorrectly due to a missed check.

These bulbs are designed for DIY installation. If you're not comfortable removing your vehicle's bulbs yourself, your nearest workshop can check the correct bulb type and assist with installation.

International Orders

As a general rule, we don't offer international shipping directly — but there are exceptions, particularly for neighboring countries.

International orders are processed the same way as South African orders, but the client is responsible for arranging their own onward shipping from South Africa. We will deliver to your nominated freight forwarder, who will handle shipping from that point.

If you're ordering from outside South Africa, please contact us first so we can confirm the details.

Thank you for supporting 4x4 Factory — if you have any questions, please don't hesitate to get in touch.